News

MEMBER SURVEY RESULTS

MANY THANKS TO ALL WHO CONTRIBUTED         

1. How satisfied are you with level of service?

Very Dissatisfied                     Dissatisfied                  Neither                        Satisfied                      Very Satisfied                          0                                         0                                 1                                    13                                    89

Comments included:- always lovely friendly service, very helpful staff, quick & informative, personal service, excellent service for community

2. How satisfied are you with the loan application service? (in branch or via website)

Very Dissatisfied        Dissatisfied            Neither              Satisfied                      Very Satisfied             No Loans

            0                               1                              2                        16                                     72                               12

Comments included:- very helpful staff, understanding and kind, quick decisions, simple to follow and loads of help is there’s difficulty

3. How satisfied are you with the methods of payment?

Very Dissatisfied                     Dissatisfied                  Neither                        Satisfied                      Very Satisfied

            1                                             0                                4                                    16                                       82

Comments included:- good choice of payments, makes it easier all round, usually pay in person, bank payment safer and expedient method

4. How satisfied are you with the opening hours?

Very Dissatisfied                     Dissatisfied                  Neither                        Satisfied                      Very Satisfied

            0                                            1                                 9                                     27                                  66

Comments included:- good hours for people to come in, good open late night for people who work, very suitable, meets my needs

5. How likely are you to refer Dumbarton Credit Union to a friend?

Highly Unlikely                        Unlikely                       Neither                        Likely                           Highly Likely

          0                                           1                                  2                                  15                                      85       

Comments included:-already recommend to family, friends and workmates, regularly recommend wouldn't go anywhere else, all family banking here

 

Online Withdrawals

Withdrawal requests are processed 9.00 am and 1.00 pm Monday to Friday.

Members who have a loan cannot withdraw from Share 1 if their loan is more than their shares

 

Supervisory Committee

We are looking for volunteers to join our Supevisory Committee.  It is in effect our internal auditor and 'police' all activities within the credit union.   The Committee is vital to our organisaton and answerable directly to the Board of Directors.  Please contact the office on 01389 768585 or enquiries@dumbartoncreditunion.org should you be interested and have a few hours a week to spare. 

 

Volunteers 

We are looking for volunteers willing to work the following shifts:-

Thursday 3.30 - 6.30

Saturday 9.30 - 12.00