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17 March 2018
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Dumbarton Credit Union



Treating Customers Fairly


Mission Statement


We are committed to treating customers fairly by the following:-


         Providing you with clear, accurate information about how we do business, and where applicable any cost or charges involved

         Making sure that we only provide you with products that meet your demands and needs

         Ensuring that all advertising is clear, fair and not misleading

         Handling any concerns or complaints sympathetically

         Treating your personal details confidentially

         Explaining the significance or implications of any products that we discuss with you


If you are dissatisfied with any aspect of our service please do not hesitate to contact us


Updated: 11 February 2011