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20 September 2017
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OFFICE OF FAIR TRADING

"ARREARS INFORMATION SHEET"

ARREARS

IF YOU ARE BEHIND WITH PAYMENTS AND HAVE RECEIVED AN ARREARS NOTICE HERE IS SOME IMPORTANT INFORMATION TO HELP YOU.

DON'T IGNORE THE PROBLEM.

Contact the organisation you owe money to. Let them know you are having problems. They may be able to discuss options for paying back what you owe.

Get free help and advice. Your rights and options depend on the type of agreement,and the law can be complex. You can get free independent help and advice from a number of organisations-see below for details.

Pay priority debts first-for example mortgage,rent,council tax,or gas or electricity arrears. A debt adviser can help you to budget to keep your finances under control.

Think carefully before borrowing money to repay debts.Get advice before borrowing against your home - you will pay more in the long run and you risk losing your home.

You may be able to ask a court for more time to repay a debt - but only in some circumstances. Speak to a debt adviser before considering court action.

DOING NOTHING COULD MAKE THINGS WORSE

The lender could take legal action against you and you could end up paying more in interest and charges. Missed payments could affect your credit rating and make it more difficult to get credit in future.

HELP AND ADVICE

YOU CAN CONTACT THE FOLLOWING NON-PROFIT MAKING ORGANISATIONS FOR FREE,CONFIDENTIAL AND IMPARTIAL ADVICE.

National Debtline

Phone 0808 808 4000 or visit www.nationaldebtline.co.uk

Consumer Credit Counselling Service.

Phone 0800 138 1111 or visit www.cccs.co.uk

Citizens Advice.

Visit your nearest Citizens Advice Bureau - check the phone book for the address.

Consumer Direct

Phone 08454 04 05 06 or visit www.consumerdirect.gov.uk for advice and information

Community Legal Advice.

For free advice phone 0845 345 4 345  if you qualify for legal aid or visit www.communitylegaladvice.org.uk

Financial Ombudsman Service

If you have a complaint that you can't reSolve with your lender,the Financial Ombudsman Service may be able to help phone 0845 080 1800 or visit www.financial-ombudsman.org.uk

Updated: 19 August 2010